UAE Golden Visa abroad: a 30-minute return document and a MoFA hotline
UAE Golden Visa holders get consular support from the Ministry of Foreign Affairs: a free electronic return document within 30 minutes if a passport is lost abroad, a 24/7 hotline on +97124931133, crisis assistance and repatriation.
A UAE Golden Visa holder who loses their passport abroad can get a free electronic document to return to the Emirates — according to the Ministry of Foreign Affairs, it is issued within 30 minutes. It is one of four services in MoFA's consular package: a return document, a 24/7 hotline, emergency support and repatriation.
Which consular services do Golden Visa holders get?
MoFA's page for the package lists four services:
- Return document — when the regular passport is lost or damaged abroad.
- Dedicated hotline — a separate ministry call-centre line for questions and urgent help, open around the clock.
- Emergency and crisis support — through UAE embassies and consulates, including emergency and evacuation plans.
- Repatriation and burial in the UAE — if a holder dies abroad, with support for the family.
The package was launched in October 2025 together with the Federal Authority for Identity, Citizenship, Customs and Port Security.
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How do you get a return document after losing a passport?
Apply on the MoFA website or app, signing in with UAE Pass. The form asks for the reason: a lost or a damaged passport. According to the ministry, the application needs the lost-passport report, Golden Visa details and a recent photo on a white background.
How much does it cost and how long is it valid?
The document is free and issued within 30 minutes. It is valid for seven days from issue and allows a single entry into the UAE.
| Item | Condition |
|---|---|
| Fee | Free |
| Processing time | 30 minutes |
| Validity | 7 days |
| Entries | One, UAE only |
| Where to apply | MoFA website or app, UAE Pass sign-in |
Can you fly to another country on it?
No. It is not a passport or an international travel document — it only gets you back into the Emirates. A new passport of your nationality is issued by your own consulate.
Which number do you call in an emergency?
The Golden Visa hotline is +97124931133, open 24/7. MoFA's general numbers are 80044444 (phone and WhatsApp) and the Tawasul service on 171.
Does the support cover family members?
According to the ministry, yes — spouses and children officially registered as the holder's dependants with valid UAE residence permits.
How do you get a Golden Visa through property?
The basis is freehold property worth AED 2,000,000 or more by Dubai Land Department valuation; off-plan and mortgaged units count. The visa is issued for 10 years and is not cancelled by long stays abroad, unlike the two-year visa, which lapses after six months outside the country.
We walk through the process from property checks to Emirates ID on our service page Golden Visa and residence visas in Dubai.
Frequently asked questions
How much does a Golden Visa return document cost?
Nothing: MoFA issues it free of charge.
How fast is the return document issued?
According to the ministry, within 30 minutes of applying through the MoFA website or app with UAE Pass.
Can I transit through a third country on a return document?
The document only covers entry into the UAE and is valid for 7 days; travel elsewhere needs a new passport.
What is the hotline number for Golden Visa holders?
+97124931133, 24/7.
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